Terms and Policies

Uncompromising Security
Protection of your SaaS environment with Picaio
In today's digital environment, information security is not just a technical function, but a business imperative. Organizations operating in the cloud face a dynamic landscape of cyber threats, regulatory demands, and operational risks that require a structured, continuous, and responsible approach.
At Picaio, we understand that security is the foundation of trust, operational continuity, and regulatory compliance. Therefore, we have designed our security framework based on principles of security by design, defense in depth, and industry best practices, with the aim of protecting the data and operations of our clients in modern SaaS environments.
Our approach combines technical controls, organizational processes, and continuous monitoring to provide a secure, resilient, and reliable environment.
Regulatory compliance and industry standards
The strength of a security strategy depends on the standards that support it. At Picaio, we align our architecture and processes with internationally recognized frameworks, including:
  • Controls inspired by SOC 2, focused on security, availability, processing integrity, confidentiality, and privacy.
  • Data protection principles aligned with applicable privacy regulations.
  • Best cloud security practices based on frameworks such as ISO 27001, NIST, and industry-leading security guidelines.
The adoption of these standards allows organizations to operate with greater certainty amidst complex regulatory environments.
Advanced infrastructure protection
Our security approach includes multiple layers of protection, including network segmentation, continuous monitoring, data encryption, patch management, and security event logging, with the aim of reducing risks and maintaining service availability.
Access control and identity management
We implement strict access controls through secure authentication, role-based access control (RBAC), principles of least privilege, and multi-factor authentication (MFA), enhancing protection against unauthorized access.
Proactive threat detection and incident response
We implement continuous monitoring practices, event correlation, and defined response procedures, allowing us to detect and manage security incidents promptly, thus reducing operational impacts.
Data encryption and privacy protection
We protect information through strong encryption of data at rest and in transit, access controls to sensitive information, and data protection practices aligned with industry standards.
Governance, risk management, and continuous improvement
Our security strategy includes periodic assessments, continuous training, control reviews, and secure development practices to continually strengthen our security posture.
Shared Responsibility
Security in SaaS environments operates under a shared responsibility model. Picaio is responsible for the security of the infrastructure, platform, and services it provides, while customers are responsible for the proper management of access, credentials, and configurations under their control.
Management of suppliers and third parties
We evaluate and monitor our suppliers and relevant third parties through internal risk assessment processes, aiming to ensure that they maintain security standards equivalent to ours.
Incident reporting and notification
In the event of a security incident that could affect customer data, we have formal management and notification procedures in accordance with applicable legislation and corresponding contractual obligations.
Transparency and trust
As part of our commitment to transparency and best security practices, we provide additional information about our controls, assessments, and security posture through our Trust Center.
You can find more information in our Trust Center:
https://app.vanta.com/c/picaio.ai/trust-center/view
The information available on this site is provided for informational purposes and may be updated periodically.
Important: Scope and Limitations
While we implement security controls aligned with international standards and industry best practices, no system can guarantee absolute security against all existing or emerging cyber threats.